Keep guidance separate from account security
General information should never require a password, payment detail, one-time code or PAC.
Verify independently
General information should never require a password, payment detail, one-time code or PAC.
Unexpected devices and service changes
Use the official provider information to confirm the detail that applies to your device, location and agreement. Keep dates, product names and account references together so a later answer can be checked.
Our telephone boundary
Use the official provider information to confirm the detail that applies to your device, location and agreement. Keep dates, product names and account references together so a later answer can be checked.
Put it into practice
- 1.General information should never require a password, payment detail, one-time code or PAC.
- 2.Check the exact product, agreement and date involved.
- 3.Confirm the current position with the official provider.
Clarity before commitment
We explain what to check. Your provider confirms what applies. Never share passwords, payment credentials, one-time codes or PACs with this guidance line.
0330 059 9863