Contact for a general explanation
If a mobile term is unclear, the guidance line is available as a contact route for general information.
What calls are for
A question about the difference between a bundle and credit, the purpose of a PAC or the meaning of fair use fits this service. We explain general information; we cannot retrieve the terms of a private account.
Before sharing information
Keep account passwords, security codes, payment information and identity documents private. None is needed to explain a term.
Privacy and urgent matters
For emergencies, fraud or urgent restoration of a service, use the appropriate official route. A guidance publication cannot intervene in those systems.
Put it into practice
- 1.Read the explanation and note what applies.
- 2.Keep personal account details private.
- 3.Confirm current details through the official route.
Clarity before commitment
We explain what to check. Your provider confirms what applies. Never share passwords, payment credentials, one-time codes or PACs with this guidance line.
0330 059 9863